Terms & Conditions
Terms and Conditions
We do our best to make sure our terms are clear, but if there’s anything you’re not sure of just give us a call or send an email and we will be happy to help you.
For the purposes of these terms and conditions, “you/your” refers to the customer, and “we/our/us” refers to Worthington Brougham Furniture Ltd.
Ownership of the goods you are buying from us transfers to you once we have received payment in full and the order has been confirmed by a member of staff. You can pay for your order with any of the following methods: cash, debit or credit card, PayPal including PayPal Credit, eBay, bank transfer or faster payment. If you pay online or over the phone we will deliver your order to the address registered on your card or PayPal account. If you need delivery somewhere else, for example if you’re moving house or have a holiday home, please contact us before you pay.
It is your responsibility to make sure that the furniture you are buying will fit into your home. This includes checking the sizes of any doorways, halls, stairs etc to make sure there is enough room for the delivery people to bring your furniture inside. We will do our best to help you with this, so please let us know as soon as possible if there are stairs, narrow hallways or doorways, if you will be unable to help the delivery person, or anything else you can think of that might make your delivery difficult. If your furniture does not fit you can return it to us for a full refund, but you will be charged for the return delivery so it is always best to check this beforehand! All delivery charges given are for delivery into the ground floor of the property unless stated otherwise.
When your order is delivered you will be asked to inspect it and sign for the condition of it on arrival. We want to make sure that your order arrives in the same great condition as it left us, so please take the opportunity to check the furniture before you sign. If you find any issues please contact us as soon as you’re aware of it. You can find more information about our delivery charges and areas we deliver to on our delivery page here.
We will always book your delivery for the next available date unless you ask us to store your order for you. If you need us to store your purchase for longer than a week please let us know when you place your order. If you don’t tell us, we may charge up to £10 per day for storage beyond the first week, but we will let you know before this charge is applied. If you cancel your order after we have stored it for you we will charge you a set fee of £50 per week to cover our costs.
Cancellations and Returns
If your furniture does not fit, or if you change your mind for any other reason, you can return it to us within 30 days of delivery for a refund. The return delivery charge is £1 per mile with a minimum charge of £50, or you can bring your furniture back to our showroom yourself. You need to take good care of anything you want to return to us, and make sure that it comes back to us in the same condition as it was when you received it. That means returning it with enough packaging to make sure it doesn’t get damaged in transit, and not using it before it is collected by the delivery company. If you do not have the original packaging we can supply additional packaging for you if you ask. If the furniture comes back to us dirty or damaged we will deduct the cost of cleaning and repairing it from your refund. Cleaning costs a maximum of £50 per seat, the cost of a repair will depend on the nature of the damage. If you return furniture that is used we will deduct the difference in value for it having been used, and we may refuse the return if it is in poor condition and you have kept it for longer than fourteen days.
If you cancel your order before it has been dispatched there will be no additional charges beyond the cost of storage, if applicable.
Some of the furniture we sell is ex display or other clearance, and it may have the odd mark or other cosmetic issue. We do our best to make sure we give you an accurate description of the condition of all of our furniture when we sell it online, and we are available to answer any questions you have about the item. If you are buying in store, we recommend you take the opportunity to inspect the item you’re interested in and ask any questions while you are here.
If you have any issues with your order that you were not aware of when you made your purchase, please contact us as soon as possible. If you notice a problem with your order when it arrives we would ask that you do not sign for it but instead get in touch with us to report the issue right away. If you have opted to purchase a five year warranty you can find instructions on how to make a claim on your warranty certificate.
Our 30 day returns policy is offered in addition to your statutory rights on all purchases online. For hygeine reasons we don't accept returns on sheets, duvet sets/bedding or mattresses if they have been removed from the original packaging.
You can always contact us by emailing [email protected] , calling 01200444361 or texting 07814955529 if you have any questions or queries.
Use of This Website
By using this website, www.wbfurniture.co.uk, you agree to be bound by our terms and conditions regarding the use of this website.
The information on this website is provided by Worthington Brougham Furniture LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may link to other websites which are not under the control of WBFurniture. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, WBFurniture takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will however do our very best to resolve any techincal problems as quickly as possible.
This website contains material which is owned by or licensed to WBFurniture. This material includes, but is not limited to, the content, design, layout, look, appearance and graphics. Reproduction is prohibited unless permission has been expressly granted by one of the owners of WBFurniture. Do not copy, upload, download, spindle or mutilate. We reserve the right to restrict usage of this website however we see fit. Don’t break it.
We do our best to ensure everything on this site is accurate on the day it’s uploaded, but mistakes can happen sometimes. We’re only human! If you spot a mistake, please let us know so we can fix it.