FAQs

If you have any questions please give us a ring on 01257 824237 during opening hours, or contact us through our website.

How Much Is Delivery?
It all depends on what it is you want and where you want it to go! Most items on our website come with free delivery throughout most of mainland England, with charges applicable to parts of Scotland, Wales and Cornwall. You can find full details on our deliveries information page here. If you're shopping in store, local delivery is included in the price.

Why are your prices so low?
Because we like our customers, and we know you like a bargain! We keep our prices low on our in-stock orders by offering clearance models such as ex-display sofas, cancelled orders, sample pieces and photographic models. Our price beating guarantee also covers our made to order ranges, and we work very hard to ensure that we offer the best possible prices on all of our furniture and accessories. Please see our "About Us" page for more details.

What's your best cash price?
Rest assured you cannot offend us by offering us money, even if it's not as much money as we'd like - but we can't promise to accept every offer either! We accept all major payment methods in store meaning you are more than welcome to pay via cash, debit or credit card. If you don't need delivery, storage or other included services, or if you're making a large purchase, we'll be happy to negotiate a better price for you. We also offer trade discounts. If you'd like to negotiate a bulk purchase discount, do keep in mind that you'll need to purchase and pay for all the items included in the sale to get the discount.

We supply full VAT receipts with every purchase.

What model is this sofa? Who makes it? Who sells it?
The agreement we have with our suppliers means we're not always allowed to advertise particular makes or models under their brand names, but if you ask us directly over the phone or via email we can usually tell you what you want to know. As a general rule, if you're looking at something and you think you know what make or model it is, you're probably right - we only sell the original brands.

Where do you get your stock?
We source our stock all over Europe, travelling the length and breadth of the UK and beyond to find the very best deals on the highest quality stock for our customers. Our ex-display stock comes from the floors of some of the UK's most prestigious stores, including famous shops and department stores in London (particularly Knightsbridge). We also frequently get sample pieces and photographic models from famous designers, as well as ex-display and cancelled orders from UK highstreet stores.

Can you store my purchase for a few days/weeks/months/a year?
Our storage space is quite limited, but we can usually agree to store furniture for customers if you arrange it with us beforehand. Please tell us if you need your furniture storing when you make your purchase - if you don't arrange anything with us you will be charged for storage after two weeks. You will be informed of any storage charges well before they are applied.

Do you do part exchanges? Will you buy my old sofa?
Sorry, we don't offer part-exchanges or buy stock from customers. We stand behind all of the goods that we sell to offer our own personal assurances of the quality and condition, and we do not sell secondhand goods. If you're looking to sell your old furniture we have a helpful post on our blog here "The Ultimate Guide to Selling Your Old Sofa".

If you are a trader, retailer, manufacturer or other trade-related business who has good quality surplus stock to clear, please feel free to get in touch - we're always happy to talk to new suppliers.

Will you take my old furniture away? I don't want money for it.
We are not currently able to offer a disposals service for furniture, but can recommend a local company or provide assistance in organising charity collections or council collections for disposal. For customers further afield we are unfortunately not able to offer a disposals service, but you should be able to make suitable arrangements through your local council or, if the item is in usable condition with fire labels, a local charity shop. 

I need some advice, can you help me?
Sure we can! With over 40 years experience in the interiors industry, we know our stock inside and out and we don't mind sharing what we know. We frequently do walkarounds for customers who are unable to visit our showroom in Chorley for any reason. We'll examine the furniture from all angles, take any extra pictures you think you might need, and help you work out which is the right piece for you. We'll even sit on the sofas with you on the phone and tell you how soft or supportive they are. We'd be happy to help you pick out the right furniture and accessories for the look you want, and we keep ourselves up to date on all the current trends. Just give us a ring or ask in store.